Privacy Policy

We collect personal information that you provide directly to us, information we collect automatically when you use our services, and information from third-party sources. The types of personal information we collect include:

Information You Provide to Us

• Contact Information: Name, email address, mailing address, phone number
• Account Information: Username, password, account preferences
• Profile Information: Profile photo, biographical information, social media handles
• Property Information: Details about properties you are interested in buying, selling, or renting
• Financial Information: Income information, employment details, mortgage pre-approval status (we do not collect credit card or banking information directly)
• Communication Information: Messages, emails, and other communications you exchange with us
• Survey Responses: Feedback, opinions, and preferences you share with us

Information We Collect Automatically

• Usage Information: Pages visited, features used, search queries, referring/exit pages, date/time stamps
• Device Information: IP address, browser type, operating system, device identifiers
• Location Information: General location based on IP address or more precise location if you grant permission
• Cookies and Similar Technologies: Information collected through cookies, web beacons, and similar technologies

Information from Third Parties

• Partner Information: Information from business partners, such as mortgage brokers or property inspectors
• Public Sources: Publicly available information from government records or other public sources
• Social Media: Information from social media platforms if you connect your account or interact with our social media presence
• Real Estate Databases: Property information from Multiple Listing Service (MLS) and other real estate databases

We use the information we collect for various purposes, including:

Providing and Improving Our Services

• Facilitating real estate transactions and services
• Processing and responding to your inquiries and requests
• Creating and maintaining your account
• Personalizing your experience on our platform
• Developing new features and services
• Analyzing usage patterns to improve our website and services
• Troubleshooting technical issues

Communications

• Sending transactional messages about your account or property inquiries
• Providing customer support and responding to your questions
• Sending marketing communications, newsletters, and promotional materials (with your consent where required)
• Conducting surveys and collecting feedback
• Notifying you about changes to our policies or services

Legal and Security Purposes

• Complying with legal obligations and regulatory requirements
• Enforcing our Terms of Service and other agreements
• Protecting against fraudulent, unauthorized, or illegal activity
• Ensuring the security and integrity of our services
• Verifying your identity
• Resolving disputes and addressing complaints

Business Operations

• Processing transactions and completing real estate deals
• Managing our business operations
• Conducting data analysis and research
• Creating aggregated or de-identified data sets
• Facilitating corporate transactions, such as mergers or acquisitions

We do not share your personal information with third parties except in the circumstances described below. We are committed to transparency and will not sell your personal information.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

With Your Explicit Consent

We will only share your information with third parties when you give us explicit and informed consent to do so. For example, if you request to be connected with a mortgage partner, we will ask for your permission before sharing your contact information.

Service Providers

We may share your information with trusted third-party service providers who perform essential services on our behalf, such as:

• Real estate transaction processing
• Customer support and communication services
• Data storage and cloud hosting providers
• Payment processors
• Analytics providers
• Professional advisors, such as lawyers, accountants, and insurers

These service providers are contractually obligated to use your information only for the purposes of providing services to us, are prohibited from using it for their own purposes, and must adhere to this Privacy Policy.

Business Partners

We may share your information with trusted business partners who offer products or services jointly with us or on our behalf, but only with your prior consent. These may include:

• Mortgage brokers and financial institutions
• Property inspectors and appraisers
• Real estate lawyers and notaries
• Insurance providers
• Home service providers

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency). We will make reasonable efforts to notify you before disclosing your information in response to such a request unless prohibited by law. We may also disclose your information to:

• Enforce our Terms of Service and other agreements
• Protect and defend our rights or property
• Prevent or investigate possible wrongdoing in connection with our services
• Protect the personal safety of users of our services or the public

Business Transfers

If we are involved in a merger, acquisition, financing, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.

Aggregated or De-identified Data

We may share aggregated or de-identified information, which cannot reasonably be used to identify you, with third parties for research, marketing, analytics, and other purposes.

We implement appropriate technical and organizational measures to protect the security of your personal information. However, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure.

Our security measures include:

• Encryption of sensitive information
• Secure socket layer (SSL) technology
• Regular security assessments and testing
• Access controls and authentication procedures
• Monitoring for suspicious activities
• Employee training on data security practices
• Physical security measures for our facilities

While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. If you have reason to believe that your interaction with us is no longer secure, please immediately notify us using the contact information provided at the end of this Privacy Policy.

Your personal information is stored and processed on secure servers located in Canada. If we use service providers that process data in other countries, such as the United States, we will ensure appropriate safeguards are in place to protect your information.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include:

• The length of time we have an ongoing relationship with you
• Legal obligations to which we are subject
• Whether retention is advisable in light of our legal position (such as in regard to applicable statutes of limitations, litigation, or regulatory investigations)

When we no longer need to use your personal information, we will either delete it or anonymize it so that it can no longer be associated with you.

We and our third-party service providers use cookies, web beacons, and other tracking technologies to collect information about your browsing activities on our website and to provide you with a more personalized experience.

Types of Tracking Technologies We Use

• Cookies: Small data files stored on your device that help us improve our website and your experience, see which areas and features of our website are popular, and count visits.
• Web Beacons: Electronic images that may be used in our website or emails to help deliver cookies, count visits, and understand usage and campaign effectiveness.
• Pixels: Small code blocks on a website that allow for the collection of information about visitors for purposes such as measuring the effectiveness of advertising.
• Local Storage: Technologies like HTML5 that provide cookie-like functionality but can store larger amounts of data on your device.

Categories of Cookies

• Essential Cookies: Necessary for the website to function properly. These cannot be disabled.
• Analytical/Performance Cookies: Allow us to recognize and count the number of visitors and see how visitors move around our website.
• Functionality Cookies: Enable the website to provide enhanced functionality and personalization.
• Targeting/Advertising Cookies: Record your visit to our website, the pages you have visited, and the links you have followed to deliver more relevant ads.

Your Cookie Choices

Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject cookies. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of our website.

For more information about cookies and how to manage them, visit www.allaboutcookies.org.

Do Not Track

Some browsers have a "Do Not Track" feature that signals to websites that you visit that you do not want to have your online activity tracked. Due to the lack of a common understanding of how to interpret the DNT signal, our website does not currently respond to browser DNT signals.

Third-Party Analytics

We use third-party analytics services, such as Google Analytics, to help us understand how users engage with our website. These services may use cookies and similar technologies to collect information about your use of the website and report website trends. You can learn more about Google's practices at www.google.com/policies/privacy/partners/ and opt out by downloading the Google Analytics opt-out browser add-on at tools.google.com/dlpage/gaoptout.

You have certain rights regarding your personal information. These may include:

Access and Correction

You have the right to access, update, or correct inaccuracies in your personal information in our custody and control, subject to certain exceptions prescribed by law. You can update many types of personal information directly through your account settings. If you are unable to change the information through your account, you can contact us using the information in the "Contact Information" section below.

Data Portability

In some jurisdictions, you may have the right to receive a copy of your personal information in a structured, commonly used, and machine-readable format and to request that we transfer this information to another service provider where technically feasible.

Deletion

You may request that we delete your personal information, subject to certain exceptions provided by law. We may need to retain certain information for recordkeeping purposes, to complete transactions, or to comply with our legal obligations.

Objection and Restriction

You may have the right to object to our processing of your personal information or to restrict our processing of your personal information under certain circumstances.

Withdrawal of Consent

Where you have provided your consent for the processing of your personal information, you may withdraw your consent at any time by contacting us using the information in the "Contact Information" section below or by using the unsubscribe mechanism in our marketing communications.

Marketing Communications

You can opt out of receiving marketing communications from us by clicking the "unsubscribe" link in our emails, updating your communication preferences in your account settings, or contacting us using the information in the "Contact Information" section below.

Our services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us using the information in the "Contact Information" section below, and we will delete such information from our systems.

If we learn that we have collected personal information from a child under the age of 18 without verification of parental consent, we will take steps to delete that information as quickly as possible.

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. If we make material changes to this Privacy Policy, we will notify you by:

• Posting the revised policy on our website with an updated effective date
• Sending an email to the email address associated with your account (if you have provided one)
• Displaying a prominent notice on our website

We encourage you to review the Privacy Policy whenever you access our services or otherwise interact with us to stay informed about our information practices and the choices available to you.

Your continued use of our services after the revised Privacy Policy has become effective indicates that you have read, understood, and agreed to the current version of the Privacy Policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Realtris Inc. 113-1020 Denison Street Markham, Ontario, L3R 3W5 Canada

Email: [email protected] Phone: +1 866-511-7171

We will respond to your request or inquiry as soon as reasonably possible and within the time limits prescribed by applicable privacy laws.